Help & Support

Welcome to Quanovio’s Help Center. Here you'll find comprehensive guidance on getting started, understanding your compliance reports, managing your account, and handling your subscription and billing.

Getting Started: Creating Your First Assessment

Follow these steps to conduct your initial compliance assessment:

  1. Login to your Quanovio account and navigate to the Assessment Dashboard.
  2. Click the “New Assessment” button and select a relevant framework like ISO 27001, GDPR, or PCI-DSS.
  3. Answer each question within the assessment form. Every control features:
    • A clear description of the requirement.
    • Options for a yes/no/partial response.
    • Optional fields for notes or evidence upload (available for Pro & Enterprise tiers).
  4. Once complete, submit the assessment to immediately receive:
    • An overall compliance score for your chosen framework.
    • A detailed list of non-compliant controls.
    • Actionable recommendations to help you close any identified gaps.
Tip: You can revisit and edit your answers anytime before the final submission, allowing you to refine your assessment.

Understanding Your Compliance Report

After successfully completing an assessment, you can extract valuable insights from your generated report:

  1. Click “Download PDF Report” to obtain a professionally formatted document containing:
    • A control-by-control summary of your compliance status.
    • Both basic and advanced recommendations for improvement.
    • Practical implementation examples (exclusive to Enterprise users).
    • A clear score breakdown by domain (e.g., Technological Controls, Organizational Controls).
  2. Utilize this comprehensive report to guide your internal remediation efforts or confidently demonstrate compliance to auditors and clients.
Security Assurance: Your reports are securely stored and meticulously versioned, ensuring they're always audit-ready.

Managing Your Profile

Your profile acts as your central hub for keeping your account information current and secure:

  1. Access your profile by clicking on the Profile tab located in the top-right user menu.
  2. From this section, you have the flexibility to:
    • Update your first and last name.
    • Change your email address.
    • Update your password.
    • Enable or disable Multi-Factor Authentication (MFA) for an added layer of security.
Security Recommendation: We strongly advise enabling MFA for enhanced account protection. Once activated, you'll need an authentication app to log in.

Subscription & Billing

Quanovio provides flexible subscription plans designed to perfectly match your organization’s diverse needs:

Plan Key Features
Free 1 assessment per month, basic reports, downloadable reports
Pro 5 assessment per month, downloadable reports, advanced recommendations
Enterprise Unlimited assessments, full control library, advanced remediation guidance,

You can upgrade your plan anytime directly from the Billing section within your profile.

This section also allows you to securely view your invoices, review billing history, and manage your payment methods.

Account Security: Lost MFA Device

Still Need Help?

If you haven't found the answer to your question within these sections, please don't hesitate to reach out to our dedicated support team.

Visit our Contact Us page to easily submit a support request. We're here to assist you!